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Shipping and Returns Shipping & Returns
Our desire is to get you the items you ordered as quickly as possible! We are working with several organizations around the world, that are helping those in need. They are not big corporations with shipping departments. Many of our products are partially or completely hand made. In some cases the jewelry is hand crafted - just for you - after you place your order! It often is then mailed to us from overseas, and we then ship the jewelry to your door.

The organizations we work with also have different abilities to mail items to us from their countries. Some of the groups have no problem just going to the post office, yet for some it is quite difficult. Items that are shipped from overseas must go through customs - both in their country - and in ours. In some countries, getting items shipped through customs can be complicated. For some of our jewelry, we must wait for one of the organizations workers, or their friends, to hand carry the items back to the US. Then they mail the jewelry to us.

We are so thankful for your business, and know you will love the jewelry when it arrives! We appreciate your patience and your willingness to wait so that you can help to make a difference in lives around the world!

We currently charge a FLAT RATE SHIPPING Fee of $5.00 for any size order!

Please allow 12 - 14 business days for your products to arrive.

Why does it take so long? Many of the products on our website are either completely hand made, or partially made by hand. Some will be hand crafted especially for you after you place your order. Many of our products are made overseas - China, Thailand, Africa... For items that need to be shipped from overseas, please allow an additional week for shipping if the item shows "Out of Stock". (15 - 21 business days) It is not always easy to help those in need in other countries. Sometimes it takes a little longer. But we believe you will agree it is worth the wait!

Why was my order so quick this time? We ship our orders for the week every Friday. Many of the products on our website we have in stock and are ready to ship to you. When we have the item in stock, we ship it to you the same week you place your order.

Why did I get two shipments? “One of my orders was shipped in a few days, and another that took a few weeks.” When this happens, the part of your order that took a few weeks to arrive required a shipment from overseas, &/or the items needed to be hand crafted for you after you places your order. The order that was shipped in a few days included the items we had in stock. There is no additional charge for the orders that need to be filled in two shipments.

Returns: We know you will LOVE your new jewelry. If there is any problem you can return it within 15 days for a full refund of the price you paid for the jewelry. Shipping fees paid are not refunded. Contact us by email for the current address to return the jewelry to us here at Justice Gems.

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